Terms of service

Terms & Services

Welcome to our clothing store. By placing an order with us, you agree to the following terms and conditions.

1. Product Information

We try our best to display product colors, sizes, and details accurately. However, slight color variations may occur due to lighting or screen settings.

2. Order Confirmation

Orders will be confirmed only after successful payment or order verification. We reserve the right to cancel any order due to stock issues, pricing errors, or suspicious activity.

3. Shipping & Delivery

  • Delivery timelines may vary depending on location and courier service.
  • Delays caused by courier companies, weather, or unforeseen circumstances are beyond our control.
  • Customers must provide a correct shipping address and contact number.

4. Unboxing Video Requirement

Customers must record a clear unboxing video from the moment the courier package is opened. This is mandatory for any claim related to:

  • Damaged products
  • Wrong items received
  • Missing items

Without a proper unboxing video, no refund, return, or replacement request will be accepted.

5. Return & Refund Eligibility

Returns and refunds are accepted only if:

  • The item is damaged, defective, or incorrect
  • The request is made within 24 hours of delivery
  • Proper unboxing video proof is provided

Returned products must be unused, unwashed, and with original tags attached.

6. Exchange Policy

Size exchanges depend on product availability. Additional shipping charges may apply for exchanges unless the error is from our side.

7. Cancellation Policy

Orders can only be canceled before shipment. Once shipped, cancellation requests may not be accepted.

8. Pricing & Payments

All prices are listed in applicable currency and are subject to change without prior notice. We use secure payment methods for customer safety.

9. Customer Responsibility

Customers are responsible for:

  • Providing accurate order information
  • Checking size charts before ordering
  • Reading product descriptions carefully

10. Limitation of Liability

We are not responsible for delays, damages, or losses caused by courier partners after shipment, except where required by law.

11. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice.

12. Contact Information

For support or inquiries, customers can contact us through our official phone number, email, or social media pages.